Should an item not fit you or not be to your liking, simply return the goods to us within 30 days
of receipt, free of charge
Return for Classic Mask, Script Mask, Lace Mask, Classic Mask Set: please note that due to hygienic reasons our care masks cannot be returned when the warranty seal is broken.
Each shipment includes a DHL return label for your convenience. If your package did not include a label, or you need an additional label, please contact our customer service team at email@example.com
Pack the return item(s) back in the original packaging
Stick the pre-paid return label on the box, making sure to cover all other shipping labels
Drop off the package at your nearest Post Office location.
c/o PVS Fulfillment-Service GmbH
If you have already paid, we will credit the amount back to your bank account, PayPal account or your credit card. If the purchase was invoiced, you can reduce the amount invoiced accordingly. With payment by cash-on-delivery, the purchase price (without C.O.D. charges) is refunded once you have notified us of your bank details. To do so, contact our Service Centre.