Return Policy

Should an item not fit you or not be to your liking, simply return the goods to us within 30 days of receipt, free of charge.

Return for Classic Mask, Script Mask, Lace Mask, Classic Mask Set: please note that due to hygienic reasons our care masks cannot be returned when the warranty seal is broken.

Each shipment includes a DHL return label for your convenience. If your package did not include a label, or you need an additional label, please contact our customer service team at

Return Instructions:

  • Pack the return item(s) back in the original packaging
  • Stick the pre-paid return label on the box, making sure to cover all other shipping labels
  • Drop off the package at your nearest Post Office location.

  • Return Address:

    Wolford E-Commerce
    c/o PVS Fulfillment-Service GmbH
    Ferdinand-Porsche-Str. 101
    89312 Günzburg


    If you have already paid, we will credit the amount back to your bank account, PayPal account or your credit card. If the purchase was invoiced, you can reduce the amount invoiced accordingly. With payment by cash-on-delivery, the purchase price (without C.O.D. charges) is refunded once you have notified us of your bank details. To do so, contact our Service Centre.  



    Frequently Asked Questions